Effective Date: 01-01-2025
At Revion RCM, we are committed to protecting the privacy of our clients, healthcare providers, and patients. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our medical billing and revenue cycle management (RCM) services. Our practices comply with all applicable federal and state laws, including the Health Insurance Portability and Accountability Act (HIPAA), the Telephone Consumer Protection Act (TCPA), and other relevant U.S. privacy laws.
By using our services, you acknowledge and consent to the data practices described in this Privacy Policy.
1. Information We Collect
We collect personal and non-personal information for business, billing, and communication purposes.
A. Personal Information
- Healthcare Provider & Patient Information: Name, address, date of birth, gender, phone number, and email address.
- Medical & Insurance Information: Health records, diagnosis codes, insurance details, and treatment information necessary for billing.
- Financial Information: Payment details, bank account numbers, and billing addresses used for transaction processing.
- Communication Data: Emails, text messages, and call logs related to customer service and billing inquiries.
B. Non-Personal Information
- IP addresses, browser types, device details, and website usage analytics.
2. How We Use Your Information
We use collected data to:
✅ Process medical billing, insurance claims, and payments.
✅ Communicate with healthcare providers, insurance companies, and patients.
✅ Ensure compliance with legal and regulatory obligations, including HIPAA.
✅ Improve our services and customer experience.
✅ Prevent fraud, enhance security, and ensure system integrity.
✅ Conduct SMS campaigns for appointment reminders, billing updates, and other permitted business communications.
3. Sharing & Disclosure of Information
Revion RCM does not sell, trade, or rent personal information. However, we may share information under the following conditions:
- With Healthcare Providers & Insurance Companies: To facilitate medical billing and insurance claims processing.
- With Business Associates & Service Providers: Third-party vendors assisting with billing and operations, bound by strict confidentiality agreements.
- For Legal Compliance: If required by law, subpoena, or government authorities.
- For Fraud Prevention & Security: To protect against unauthorized transactions and cybersecurity threats.
🚨 No mobile information will be shared with third parties/affiliates for marketing or promotional purposes.
🚨 All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Data Security & Compliance
We take data security seriously and implement industry-standard protections:
🔐 HIPAA Compliance: Secure handling of Protected Health Information (PHI).
🔐 Encryption & Secure Storage: Protecting data from unauthorized access.
🔐 Access Controls: Only authorized personnel can access sensitive data.
🔐 Regular Security Audits: Ensuring ongoing compliance with all laws and industry standards.
5. Your Rights & Choices
You have the following rights under U.S. privacy laws:
✔ Access & Correction: Request a copy of your personal information and correct inaccuracies.
✔ Opt-Out of SMS & Emails: Unsubscribe from non-essential messages at any time.
✔ Restrict Processing: Limit how your data is used in specific situations.
✔ Data Deletion: Request deletion of your data, subject to legal obligations.
To exercise your rights, please contact us at [Insert Contact Information].
6. Data Retention
We retain personal and billing information as required by law, business operations, and compliance with regulations. When no longer needed, data is securely disposed of.
7. SMS Communication & Marketing Compliance
Revion RCM may send SMS messages for business-related communications, including:
📲 Billing reminders
📲 Account updates
📲 Healthcare-related notifications
🚨 Opting Out: You can stop receiving text messages at any time by replying “STOP” to any message.
🚨 Message Frequency: Varies based on communication needs.
🚨 Message & Data Rates May Apply: Depending on your mobile carrier.
By providing your phone number, you consent to receive text messages from Revion RCM. Your information will not be shared with third parties for marketing purposes.
8. Cookies & Tracking Technologies
We use cookies and tracking tools for analytics and service improvement. You can manage cookie settings via your browser.
9. Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect data from minors.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on our website with the updated effective date.
11. Disclaimer & Consent
By providing my phone number to Revion RCM, I agree and acknowledge that Revion RCM may send text messages to my wireless phone number for any purpose. Message and data rates may apply. Message frequency will vary, and I can opt out at any time by replying “STOP.”